About this book
We trust AI even when it is wrong. The Trust Problem examines the psychological and design factors that lead people to over-rely on AI systems — from GPS directions that send drivers into lakes to medical AI that makes confident but incorrect diagnoses. Drawing on research in automation bias, trust calibration, and human-computer interaction, the book explains why the real risk of AI is not skynet-style rebellion but quiet, persistent over-reliance.
Main themes
- Automation bias
- Trust calibration
- AI reliability
- Human oversight
Who this book is for
Professionals who use AI tools in their work, decision-makers evaluating AI systems, and anyone concerned about over-reliance on technology.