HumanOS · Book 5
The Trust Problem
Why We Believe AI Even When It's Wrong
About this book
We trust AI even when it is wrong. The Trust Problem examines the psychological and design factors that lead people to over-rely on AI systems — from GPS directions that send drivers into lakes to medical AI that makes confident but incorrect diagnoses. Drawing on research in automation bias, trust calibration, and human-computer interaction, the book explains why the real risk of AI is not skynet-style rebellion but quiet, persistent over-reliance.
Main themes
- Automation bias
- Trust calibration
- AI reliability
- Human oversight
Who this book is for
Professionals who use AI tools in their work, decision-makers evaluating AI systems, and anyone concerned about over-reliance on technology.